FREQUENTLY ASKED QUESTIONS.

GENERAL

  • Receiving real-time community notices and information is super simple! All you need to do is update your contact information in your Resident Portal account.

  • We always welcome new residents! If you would like to move into our community, you must first complete and submit our Resident Application (you can apply online through our website by clicking “Application Request”. We will respond to your application within 1-3 business days.

  • Yes! Moving a home can be very expensive. We understand this and do not want that cost to impede your ability to move into our community. If you are interested in bringing a home into our community, please contact the community manager and they will advise you of several moving assistance programs we offer.

  • If you want to sell your home, the first thing you need to do is to give Park Management 30 days’ notice. After giving proper notice, if you are selling your home to people who want to live in the park, they will need to be approved by Park Management. They can apply through our website by clicking “Application Request”. Once they have completed the application, they will get an answer within 2-3 business days. If they are approved, they can move in once the current resident’s account is brought current and the home meets community standards. If you are unable or do not wish to sell your home, contact your community manager and to see if we can make you an offer to buy your home. Please note that you are required to allow the community to match any offers made by those wishing to remove the home from the community. In most instances we are able to beat offers by buyers wishing to move the home since we do not have moving expenses.

  • We can assist you in moving your home or bringing your new home to the community. We ask you reach out to the onsite manager for lot rates, moving specials, availability, and move in date.

  • You can fill out the application via the Application Request link.

billing

  • Your rent is due on the 1st of each month and is considered late after the 7th.

  • Click here to log in to your Resident Portal or create a new account. Under the “Charges” section in the. Center of the page click “Make a Payment.” We highly recommend that you enable AutoPay. By clicking “enabling AutoPay” at the. Top of the Make a Payment Screen. This will allow your payment. To be made each month without having to log in. It also reduces the likelihood of entering your payment information incorrectly which can lead to NSF fees and late fees. You can pay by ACH using a checking or savings account, credit card, or debit card. ACH payments are free.

  • If you pay by ACH with a checking or savings account, there are no fees. Our payment processor does charge a small fee for credit and debit cards. These fees vary based on the amount paid.

  • Click on the “Resident Web Access” button in the top right of the community webpage login to your transaction history. Your balance is at the bottom of your history. Click “Pay Now” to make a payment on your outstanding balance.

  • Bills are posted on the resident portal and are available at any time by logging into your resident portal account. The next month’s charges are posted on the 25th of each month.

  • We do not rent homes in our communities, but we do offer rent-to-own where it is legally permissible.

  • This is hard to predict, however generally speaking yes, lot rent does increase annually in order to cover rising costs owning and operating a mobile home park.

  • Yes you can. Simply request a CashPay form from your community manager. You can then take that form to a local retailer like WalMart to pay using cash. You can find CashPay locations by clicking “CashPay Locations” on the home screen.

  • Yes! You can sign up by going to your Resident Portal and clicking “Make a Payment” Then click “enabling AutoPay” at the top of the page. You can also fill out an ACH Authorization form. Please email info@cambridgemhc.com to obtain this form.

Maintenance

  • Plumbing issues are the responsibility of the resident for most instances between the meter and the home. Please reference the specific communities’ rules and regulations for more information.

  • Landscaping your own lot is the responsibility of the resident. Common areas are kept up by the community. Depending on the community, we do offer a landscaping plan for an additional charge. Please consult your community manager for more information

  • You will need to submit a home improvement form first for approval. Once management has approved your request, you will need to get a permit if you are adding on a deck, or enclosed space to your home.

pet policies

  • Most dog breeds are welcome! Please contact us for a list of restricted breeds, as required by our insurance policy.

  • With the proper paperwork, yes they are allowed in your community. Please contact your community manager to learn more about support animals in your community.